ServiceNow IT Operations Management

Eliminate Service Outages with Virteva’s ServiceNow ITOM Solutions

ServiceNow IT Operations Management


High and critical incidents, estimated at 1% of the monthly ticket volume, were reduced by 25%. In addition to the volume of high-priority incidents decreasing, the mean response time decreased from 4 hours to 2 hours — a 2x improvement.*


Your computing, networking, and application interfaces and databases are handling more demands at a faster pace than ever before. And the more pressure is put on these systems, the greater the risk of service outages. That’s where ServiceNow IT operations management comes in.

Now you can…

  • Automate IT processes to proactively address problematic conditions
  • Reduce event noise by over 99%
  • Give your entire IT team real-time visibility into the makeup of your IT landscape
  • Automatically enforce good governance and ensure compliance to business policies

ServiceNow IT operations management gives you a powerful, streamlined platform that helps you enhance visibility, improve availability, increase agility, and even manage hybrid clouds. From Service Mapping, CMDB, and Discovery to Cloud Management, Event Management, Orchestration and Knowledge Transfer, ITOM is a comprehensive solution that facilitates the increasing demands on your IT infrastructure.

*Total Economic Impact of ServiceNow, Forrester, 2017

Expert, Field-Tested Approach to ITOM Implementations

Because we’re both a ServiceNow customer and a managed services provider, our experts know ITOM inside and out. They understand what businesses need to integrate ITOM with their existing ITSM platform, how to optimize it for better performance, and how to plan for the road ahead.

So whether you want a single module or the full suite of ITOM applications, we have the resources to help you implement modules across the entire ITOM application portfolio. Using field-tested implementation templates and best practices, we accelerate time-to-value and minimize ServiceNow deployment risks. With a firm base in ITIL best practices, we’ll configure your ServiceNow ITOM instance to suit your business needs.

What Are the Next Steps on Your ServiceNow Journey?

We analyzed over 500 demands submitted from all our ServiceNow clients to identify the most requested modifications and provide insights and ideas to other ServiceNow users.

Read the eBook

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modifications

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score

Virteva is proud to be a Gold Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.

What Makes Virteva Different?

Virteva offers a unique set of capabilities to maximize the value of your ServiceNow instance.

Best practice templates based on 750+ ServiceNow seats and hundreds of clients


Innovative delivery approach: custom configurations, low risk, rapid ROI

24/7 ServiceNow platform support and on demand resources

Specialists in serving the unique needs of middle market clients


Nationally recognized ServiceNow partner, excellent CSAT scores, preferred partner status.


Ability to partner long-term and offer additional services as you grow

Your Partner for Phase II and Beyond.

ManagedNow. Comprehensive, flexible support and enhancement service for ServiceNow.

Success with ServiceNow doesn’t stop with an initial deployment. In fact, it’s the first step in the journey. Whether you need admin and configuration services, development and upgrade services, or an architect to develop and execute a roadmap, ManagedNow™ is the on-demand support option you need to maximize the return on your ServiceNow investment.

  • On-demand access to ServiceNow Architect, Development and Training resources
  • 24/7 administration and support services
  • Additional enhancements
  • Road map and value planning
  • ACE reporting and analysis for platform optimization

Tapping into resource capacity on-demand enables our customers to get the benefit of a wide range of skillsets operating under a proven DevOps delivery model without carrying the cost of full-time staff. Customer requests for service are managed through Virteva’s ManagedNow demand intake application. This enables customer stakeholders to easily categorize, prioritize, and approve requests against business priority, value, and budget constraints.

Our team is driven to make it easier for people to do their jobs by applying the most advanced business technologies to the real-world workplace in a practical, scalable way. To learn more about ManagedNow and our ManagedNow [info pack], click the “Learn More” button below!

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